Current openings are below!

General Manager / Director of Operations

The Brave New Workshop (BNW) is best known as the nation’s longest running satirical comedy theatre and one of Minnesota’s longest running entertainment organizations. Founded in 1958 by Dudley Riggs, the BNW is not only known for hilarious original comedy productions at its home on Hennepin Avenue, but also has a national presence for delivering world class innovative training and keynote products, as well as life changing education programs. For more than 60 years the BNW has inspired humans to spend more time in their best mindset through the power of transformative laughter.


The Brave New Workshop is seeking a General Manager / Director of Operations to oversee and direct a smooth, hospitable and world class operation for shows, events, and day-to-day administrative functions at the Brave New Workshop Theatre, 824 Hennepin Ave, Minneapolis.   The is a full-time, salaried position, with responsibilities falling in the categories of hospitality, operations, people management, facilities management, vendor relations and administration.  The Brave New Workshop is a small, entrepreneurial organization that consistently attracts passionate employees who cultivate big results. While bringing joy to others is our primary business, we take the protection and care of our customers and our brand very seriously and we work hard to exceed expectations.


  • Ensuring and inspiring world class customer care and an exceptional entertainment experience for our guests.
  • Responsible for maintaining high quality standards of operation and execution for all programming, events, products and services.
  • Oversee hiring, training, managing, and recognition of operational staff and volunteers – and maintaining a staff culture that supports the values of the Brave New Workshop.
  • Oversee theatre and bar operations, in close collaboration with performance supervisors, and bar supervisors.
  • Creation, implementation and upkeep of staff policies and cultural expectations.
  • Development, implementation, and maintenance of managerial systems and processes, as well as event flows
  • Management and implementation of administrative systems and tools (email, phone system, internet, G-suite account)
  • Management and implementation of operational/facilities systems company wide (HVAC, alarm systems, access system, building maintenance and repairs, waste removal, inspections)
  • Negotiation, management and maintenance of vendor relationships for food and beverage, facilities maintenance, equipment, inventory and supply needs
  • Manage external vendors and partnerships related to facility rentals, special events and other.
  • Participate in company-wide strategic planning and decision making as needed.
  • Provide sound financial strategy and fiscal management related to operations and administration of the theatre – innovate and manage responsible financial systems for supporting the sustainability of the Brave New Workshop.


  • Bachelor’s degree and 5 years minimum experience in general management, operations management, or related supervisory/administrative role.
  • Proven leadership ability, with previous experience managing staff, budgets, and/or physical plants/IT systems required.
  • Prior experience working in hospitality industry helpful.
  • Exceptional time and project management skills, process-oriented with high-level of attention to detail and commitment to quality work.
  • Great communicator (written and verbal) – ability to serve as both cheerleader and coach while upholding high standards of accountability.
  • Strong collaborator capable of interacting and building rapport with multiple levels of professionals.
  • Flexible and capable of adapting to changing priorities, conditions, and situations.
  • Desire to work in a dynamic, hard-working, “yes-and” environment, with a personal drive for achievement and world-class results.
  • An appreciation and affinity for this bold theatre, its rich history, and unique business model as a self-funding arts organization.
  • Sense of humor is helpful and prevalent in our workplace.
  • Connection with BNW Values is a must: Creative (we value authenticity, imagination and expression), Brave (we are comfortable being uncomfortable for the purpose of serving others), Yes And (our first lens is of humble service, we seek to bring joy to all who enter our doors), Accountability (we are personally invested, we work hard and strive to go above and beyond), Gratitude (we are generous in caring for our customers and know that without them the BNW does not exist, we are caretakers of the institutional legacy), Jump In (we are intuitive, flexible, gritty and resourceful)


• Very personable environment and highly supportive co-workers; turnover rate is incredibly low! People stay here for years and years.
• Flexible vacation policy
• Benefits offered include Health, Dental and Life Insurances and company 401K plan
• Culture of high level of ownership for work and personal responsibility for quality. Lots of opportunity for hands-on growth and experience
• Highly visible, well-respected brand
• Creative work environment and fun, fun co-workers and atmosphere
• Convenient downtown workplace location on Hennepin Avenue, in the center of the Twin Cities entertainment community
• Company commitment to global net positive impact; we believe in the power of what we do and strive to manage our business in a sustainable and respectful way

The Brave New Workshop (BNW) is the longest running satirical comedy theatre in the United States and one of Minnesota’s leading creative and comedic performance and training institutions. Founded by the legendary Dudley Riggs in 1958, the BNW has staged more than 285 original productions and exposed more than 3 million brave souls to the theatre’s unapologetic and unwavering brand of comedy and improvisation. After operating out of a storefront space in Uptown Minneapolis since 1965, the BNW bought and remodeled a multi-level building in the downtown Minneapolis theatre district in 2011. While the BNW’s comedy theatre is the historic heart of the organization, the BNW brand also includes the BNW Student Union (school of improvisation – one of the largest on the planet – now located in its beautiful new five-story space across the street at 727 Hennepin) and a thriving Creative Outreach division that delivers keynote speaking and training to the most successful companies on the planet. The 824 Hennepin Avenue building, with legendary theatre upstairs, is also home of the BNW ETC (Experimental Thinking Centre) on the main floor, which hosts rentals and events. The BNW has a unique business model; the company operates as a self-funding arts organization and is leading the industry in sustainability and green theatre efforts. The BNW culture centers around serving the customer and the community, and the proudly donates thousands of dollars and hours of services and giving to the community each year.

Other Details

Full time position, open immediately.  Primary work location – Brave New Workshop Theatre, 824 Hennepin Ave in downtown Minneapolis. Work schedule will be typically consisting of weekdays during normal business hours; with some nights and weekends for special events and operational supervisory duties.  More info:   www.BraveNewWorkshop.com


To Apply for this Position


Jenni Lilledahl, Co-Owner, Brave New Workshop


No Calls Please.

Applications accepted through Feb 25, 2019