UPDATE - Dec 15, 2014 - This position has been filled. Thanks to all who applied! We have an opening for a full-time box office manager! Think that might be you? To apply, please read carefully all the information below, then submit a resume/cover letter via email to info@bravenewworkshop.com by Monday, December 8th!
Position Title: BOX OFFICE MANAGER Position Reports to: Managing Director
COLLABORATES MOST WITH: Managing director, customers and clients, marketing director, house manager, part time box office staff, and vendors.
SUPERVISES: Evening Box Office staff lead, part-time box office staff, and periodically some volunteers/interns.
POSITION SUMMARY:
The BNW Box Office Manager is a full time position, with primary work hours during the standard work day, Monday through Friday. The Box Office Manager’s primary roles include: the management of the box office ticketing system, the care of customers who interact with the BNW and/or ticket system during the week, and general administrative support of company-wide functions (marketing, data management, event support, etc. . .). The Box Office Manager serves a very important role at the BNW, as the face of the BNW for many/most customers, the expert handling of our ticket system and customer relations, and the consistent, daily presence as reception and care for incoming visitors (via phone, email and in person).
ESSENTIAL RESPONSIBILITIES:
• Ensures the highest level of customer service to our patrons, clients, and performing groups, following established BNW policies and procedures.
• Maintains/manages access to the 824 Hennepin Avenue building during M – F hours. (includes operating of phones, accepting walk-up customers, accepting vendors, etc…)
• Manages show builds, discounts, patron information, and other functions in our cloud-based computer ticketing system, and coordination of such with Managing Director.
• Manages walk-up and phone call ticket orders and customer requests with highest level of professionalism and care.
• Manages care of VIP and special ticketing requests.
• Manages and maintains current and accurate performance and event information, discount codes and other data in the SABO ticketing system. Ensures that all information is accurate and in compliance with other BNW communication (web site, etc…).
• Communicates regularly with house manager, managing director and others to ensure highest quality of execution when it comes to ticketing, show execution and customer care.
• Acts as first-line problem solver and arbitrator to resolve ticketing issues, problems and customer issues. Handles all customer issues with a ‘yes, and’, professional and service-minded approach.
• Is the ‘face and voice’ of the Brave New Workshop. Manages main “general information inquiries” for all parts of the company (responds to and/or forwards all “info@bravenewworkshop” emails; responds to and/or forwards all general voice mails).
• Performs company-wide general reception and clerical duties, including (but not limited to): greet and care for visitors, distribute mail to all staff, accept and sign for deliveries, handle all incoming phone calls, assists with miscellaneous office projects as needed, makes trips to post office, office supply stores, bank and other locations as needed.
• Maintains a positive atmosphere and a clean and orderly box office physical space.
• Performs multiple data entry and data management functions for the entire company. Will be asked to be proficient with Salesforce, Excel, Constant Contact and SeatAdvisor, among others.
• Performs some marketing related tasks related to patron communication and research / web listings.
• Works with other departments on sales, promotions, special offers, and events as required.
• Attends staff meetings, opening nights, special events and performances in order to develop and maintain an expert knowledge base about company activities, show content and audience experience.
• Assists with building cleanliness and operations as requested.
• Performs other related duties and responsibilities as required or assigned.
SKILLS NEEDED
• 1 - 3 years minimum relatable experience – proven track record in box office or related customer service work.
• Excellent phone skills. Ability to be confident and service minded with varying types of guests/callers.
• Great customer services skills. Friendly, outgoing and the desire to help patrons and others, and skilled at finding positive solutions even in challenging situations.
• College degree preferred
• Great communicator, both written and verbal. Outgoing, driven and passionate. Good time and project management skills, attention to detail and ability to work independently.
• Good collaborator and ability to work with varying levels of professionals. A desire to help the team and contribute to the overall success of the project at hand.
• Desire to work in a dynamic, creative, hard-working, “yes-and” environment, with a personal drive for achievement and world-class results.
• Interest in and appreciation for a bold theatre with a rich history and unique business model.
• Computer/Technology: Outstanding computer skills required. Microsoft Office (including Word, PowerPoint and Excel), comfortable working with databases, and overall comfort with technology. You must be extremely computer and web literate. If you have experience with Salesforce.com and/or web-based ticketing software, that’s a huge plus. Social media and web also a plus.
• Flexibility: Must be flexible and able to adapt to changing priorities, tools, and situations without stressing out. Go with the flow, take it in stride. The flexibility goes two ways—when you need time off, we are more than willing to accommodate.
• Obsessed with Detail: Must be able to multi-task and create order and care around the details of every communication and every transaction.
• Strong sense of personal accountability for your work, and a stand-up attitude to admit when you have goofed up.
• Self-confidence, with the ability to communicate clearly and directly, and interact gracefully with varying levels of professionals, as well as vendors, patrons and fellow employees.
• Sense of humor, this is not a “politically correct” work environment.
• Three months trial period. We are a small team and cultural fit is a must – we would like to give you and our team a chance to work together for three months to determine if there is a fit.
BENEFITS INCLUDE:
• Very personable environment and highly supportive co-workers (our turnover rate is incredibly low! People stay here for years and years.)
• Culture of high level of ownership for work and personal responsibility for quality.
• Highly visible brand and well-respected in community.
• Creative work environment with fun co-workers.
• Excellent medical and dental benefits.
• Company commitment to global net positive impact; we believe in the power of what we do and strive to manage our business in a sustainable and respectful way.
ABOUT THE BNW
The BNW has been performing original satirical sketch comedy and improvisation since 1958, longer than any other theatre in the U.S. Founded by the legendary Dudley Riggs, we have staged more than 275 original productions and exposed more than 3 million brave souls to the theatre’s unapologetic and unwavering brand of comedy and improvisation. After operating out of our storefront space in Uptown Minneapolis since 1965, we recently bought a new multi-level building in the downtown Minneapolis theatre district and are extremely excited about the growth potential of our new home at “824 Hennepin Avenue.” The BNW has a unique business model; the company operates as a self-funding arts organization and is leading the industry in sustainability and green theatre efforts.
OTHER DETAILS
Job posted Friday, November 28th, 2014. Full time position (with benefits after trial period). Position open immediately. Salary – based upon experience. Primary work location – downtown Minneapolis at 824 Hennepin. More info: www.BraveNewWorkshop.com
For Consideration
Send RESUME and LETTER via email to info@bravenewworkshop.com – By Monday, December 8th.