Employment Overview
The Brave New Workshop Theatre, the oldest satirical comedy theatre in the US, is seeking a client services manager for our Creative Outreach division. This is an outstanding opportunity in our very fast-growing and entrepreneurial part of our business.
Skills Needed
- Computer/Technology: Outstanding computer skills required. Microsoft Office (including Word, PowerPoint and Excel), comfortable working with databases, and overall comfort with technology. Strong web research skills and ability to embrace and dig deep into web-hosted applications, etc. Cannot stress enough: You must be extremely computer and web literate. If you have experience with Salesforce.com, that’s a huge plus.
- Flexibility: Must be flexible and able to adapt to changing priorities, tools, and situations without stressing out. Go with the flow, take it in stride.Able to work odd hours (nights, weekend) and change your schedule without much notice. The flexibility goes two ways—when you need time off, we are more than willing to accommodate. But it must be a give-give flexibility situation.
- Obsessed with Detail: You must be absolutely possessed to dot every “I” and cross every “t.” If you are an anal retentive organizer, we will love you. Must be able to multi-task and create order out of chaos.
- Excellent writing and proofreading skills.Please submit business correspondence writing sample with your application.
- Strong sense of personal accountability for your work, and a stand-up attitude to admit when you have goofed up.
- Ability to communicate clearly and directly, our team is largely virtual, so communication has to be aggressively intentional.
- Self-confidence and ability to interact gracefully with very senior-level executives of Fortune 500 companies.
- College degree required and 2+ years of work experience. Corporate experience strongly preferred.
- Sense of humor, this is not a “politically correct” work environment.
- Three months trial period. We are a small team and cultural fit is a must – we would like to give you and our team a chance to work together for three months to determine if there is a fit.
Duties
- Follow the progress of leads through the sales pipeline and manage internally the timely completion of client deliverables ranging from proposals to video scripts to full keynotes.
- Maintaining client and contact database - data entry, record maintenance, all via email and salesforce.com;
- Proofing, editing and writing client correspondence;
- Organize and track many, many, MANY details related to the sales and service delivery processes;
- Be available and willing to respond at ALL hours as needed for requests and needs. This is not a standard-work-hours-only type of job. reality, this is probably not a 40-hours-a-week job either, but the time you spend at work will be fast and fun!
The position is very roughly 50% project management, 30% administrative support, and 20% client management. All duties are subject to change, and flexibility and a will-do attitude are must-haves.
Benefits include:
- Exposure to some of the best and brightest leaders in American business.You will be exposed to some very high level people and some very cool ideas!
- Very relaxed environment and highly supportive co-workers (our turnover rate is incredibly low! People stay here for years and years.)
- Very generous “take what you need” vacation policy.
- Highly creative work environment and fun, fun co-workers and atmosphere.
- Small, rapidly growing company with incredible growth opportunities, both for the company and for you individually.
- Excellent medical and dental benefits;
- Company commitment to global net positive impact; we believe in the power of what we do and strive to manage our business in a sustainable and respectful way.
Come join our rapidly growing idea factory! Start ASAP and we hope you’ll stay for a very long time.
SPECIFIC JOB HIGHLIGHTS
Calendar hawk and Salesforce.com wizard: Schedule meetings and conference calls (must be very attentive to nuances); enter all pertinent information into our online database system; clean up our online database system and remove contact and account duplicates; oversee company calendar and “catch” any potential double booking.
Sales pipeline and service execution process management: Highly detailed attention to overseeing all steps of client contracting, invoicing, and event fulfillment using our online contact management system. You will be copied on tons of correspondence and will be responsible for keeping track of all details, maintaining the timeline and owning the logistics part of the process. You will collaborate closely with the company’s owner and flagship speaker/trainer and other members of the team and will have to be able to manage the team in a way that keeps all projects, aka sales opportunities, on track. Specific duties include but not limited to:
- Recording incoming leads/opportunities in our CRM system
- Scheduling client calls and taking notes
- Managing the timely delivery of proposals or other correspondence by the BNW team to the client
- Updating the CRM system and managing contracting and billing
- Scheduling subsequent client calls and team calls as necessary to prepare and design BNW services
- Corresponding about logistics with client contacts
- Scheduling talent as necessary, briefing talent on the particularities of the event
- Managing the timely booking of travel if applicable
- Tracking and invoicing travel reimbursements if applicable
- Confirming AV set up with the event venues
- Collaborating/briefing with Sales and Events Ambassador on events taking place in the theater/ETC
- Sending follow up surveys to clients, and managing BNW follow–up with BNW owner
Customer Service Expert: This is a client facing role and you will have the pleasure of interacting with many of our clients. We expect that you will always respond with a “Yes, And” attitude and possess outstanding relationship management skills and behaviors. The BNW strives for world-class interactions with our clients and our standards for response time, flexibility, and flawless execution are keys to our success. As part of this driven, high-profile client services team, you will be expected to:
- Respond to all client inquiries within 24 hours
- Maintain a level of professionalism, diligence, and organization that exceeds the expectations of Fortune 500 leadership and executives
- Go beyond a traditional vendor/supplier role to help build authentic relationships with BNW clients and vendors
- Loudly declare your needs and unapologetically manage the rest of the BNW team in helping you to deliver unmatched client service and care
- Possess a confident, positive and energizing attitude that reflects BNW’s unique approach to sharing our talent, skills, and mindset with our clients.
Send RESUME, COVER LETTER, and BUSINESS CORRESPONDENCE WRITING SAMPLE to:
dawn@bravenewworkshop.com
For more information on the part of the company you would be working for, visit: http://www.bravenewworkshop.com/creativeoutreach/home.aspx